CANCELLATION POLICY

At Jewels Maze (By KONNECT GROUP), we strive to provide you with the best shopping experience. However, we understand that sometimes, circumstances change, and you may need to cancel your order. Please read our cancellation policy below to understand how to proceed.
  1. Company-Initiated Cancellations
    Jewels Maze reserves the right to cancel any order without any explanation, based on circumstances where the requirements cannot be met. We assure you that any communication regarding the cancellation of an order, along with any applicable refund, will be made within a reasonable timeframe.
  2. Customer-Initiated Cancellations
    If you wish to cancel your order, whether before or after order confirmation, you may do so by contacting us at +91 70435 41435 or emailing us at care@jewelsmaze.com. Please include your ORDER No. and a brief reason for the cancellation in your request.

    • Cancellation Prior to Dispatch
      You can cancel your order at any time before it has been dispatched. Once the cancellation request is received and verified, any applicable refund will be processed promptly.
    • Cancellation After Dispatch
      Please note that orders cannot be canceled after they have been shipped out. In such cases, you may refer to our return and refund policy for further assistance.

Thank you for shopping with Jewels Maze!