Returns & Replacement Policy

Return Eligibility Criteria

To be eligible for a return, please ensure the following:

1. Unboxing Video: An unboxing video of the package is mandatory. This video should be taken before opening the package to document the condition of the product as received.
2. Condition of the Product: The item should be unused, unwashed, and in the same condition as received. It must be free from scratches, deformities, or any signs of wear.
3. Original Packaging: The product must be returned in its original packaging with all tags, labels, and the original invoice intact. Items without tags will not be accepted.
4. Timely Request: A return request must be initiated within 7 days from the delivery date by emailing us at care@jewelsmaze.com with your Name, Order Number, Contact Number, and Product details/SKU code, along with the reason for the return.

Products Not Eligible for Return/Exchange

Returns or exchanges are not accepted for the following products:

• Scratch & Dent Sale Items: Items sold as part of a “Scratch & Dent Sale” are not eligible for returns.
• Vintage and Antique Jewelry: Items like Arabian, Afghani,  Kutchi, German Silver Matte Finished, any matte finished, stone, or pattern-type jewelry are not eligible for returns. These are unique, antique pieces that may have marks, cuts, or dents that are not considered defects.
• Artisan-Crafted Jewelry: Due to the handcrafted nature and potential slight variations from product images, returns are not accepted for artisan-crafted jewelry. We strive to provide accurate images for each collection. 

Return Process

1. Step 1: Email us at care@jewelsmaze.com within 7 days of delivery with all necessary details. Our Customer Care team will respond within 24-72 hours.
2. Step 2: We will arrange a reverse pickup if your location is serviceable. In case of a non-serviceable pin code, please send the product using a reliable courier service to the address provided by our team. Ensure the product is safely packed to prevent damage during transit.
3. Step 3: Once we receive the product, our quality team will perform a thorough inspection. If the product meets all return criteria, we will initiate your refund within 24-48 working hours.

Refund Options

1. Coupon Refund: A refund coupon equal to the value of the product will be issued, valid for one year from the date of issue. Please note that:
   • The coupon can only be used for purchases equal to or greater than its value.
   • Multiple coupons cannot be combined.
   • Coupons are non-transferable.
2. Exchange: You can opt to exchange the returned product for another item of equal or higher value. If choosing an item of higher value, the difference must be paid.
3. Monetary Refund: A monetary refund is available, with a deduction for reverse logistics charges. The balance amount will be refunded.

Additional Conditions

• Damage During Transit: If the product is damaged during transit due to inadequate packaging, it will not qualify for a refund, and the product will be returned to the customer at their expense.
• Missing Packaging Box: If the original packaging box is not returned, Rs.99/- will be deducted from the refund amount.
• Shipping Reimbursement: If the product is returned via courier due to a non-serviceable pin code, an additional Rs.99/- will be added to your coupon refund value as a shipping reimbursement.

Important Notes

• The entire return process may take 10-15 days from the date we receive your return request.
• Refund Issuance: Coupon codes will be emailed within 48 hours of quality check approval.

For any queries or assistance, please reach out to us at care@jewelsmaze.com. We are here to ensure your shopping experience with Jewels Maze is as delightful as possible.